About the service
After activating the account, viewing and buying proxies becomes available. Purchased proxies appear on the right side, in the basket and in the History section in the IP:PORT column. The IP is our back-connect server and it can be different from the proxy’s country. That is the back-connect proxy, as they are routed through our server. However, your outgoing IP address will be the one that you bought, not the back-connect one. You need to copy the proxy ip and port and insert them correctly into the program in which the proxy is used.
After buying a proxy you can use it for no more than 24 hours. After that period, the proxy is excluded from the search results available to you for purchases. After the expiration of this time, you can buy it either in the History or in the Search results only if the proxy is online. If the proxy was previously purchased, a notification will be displayed in the information window. Please consider this if you do not want to buy a socks that you used before.
The entire range of proxy is filtered by blacklists and Ip type and additional options. Select the filter settings that you need from the upper-right block:
- IP Type: IP type - All, Residential, Datacenter/hosting, Windows, Router, Linux, Android, SSH
- Blacklist: PBL blacklist or not black (clean), XBL blacklist (black 50% off), No blacklist (extra clean).
- Options: Added today, Never bought by me, Remote DNS, No remote DNS
Filter by ZIP is located at the table with proxies
By default, sorting is done so that first proxies are bought less often. This sorting will not work if you have chosen other sorting, for example by added time.
There are two options for buying a proxy:
- BUY button - buying a proxy for 24 hours is suitable for most users
- BUY OUT button - choose this option if you do not want someone else to buy this proxy. After purchase, the proxy will be excluded from the search results for 24 hours.
Refunds
Important: different types of proxies have different refund policies. For example, there are proxies:
- without autorefund
- with autorefund, but without refund tickets
- without autorefund and without refund tickets
In addition, different types of proxies differ in the guaranteed proxy work time.
For example, Android-type proxies often change IP, so the guaranteed refund time for this type is less.
You can find information on the refund policy for each type of proxy in the modal purchase window.
Please note that not all proxies can get be refunded.
If the refund policy allows, the amounts spent on the purchase of proxy and related services can be refunded to the account balance only.
If the proxy is offline:
The refund is activated on the history page with the refund button. The service responds to the offline proxy with a short delay, up to 5 minutes.
If more than 2 hours have passed since the purchase (less for some types of proxies), the refund button is not available.
If the proxy is online, but unstable, or there is some problem:
Click the VIEW button and request a refund. You must attach a log of connections or a detailed problem description. Refunds through tickets are processed within a day.
The list of problems not subject to refund:
- geolocation is different from ours on checker websites that use a free database (whoer, ip-score, etc.). Use maxmind.com, ip2location.com for verification. We are not responsible for the relevance of geo databases on checker websites.
- proxy DNS does not match its country, state, ZIP number. The relevant proxy DNS is specified in the modal purchase window. In some cases, we make refunds, for example, if there are obvious flaws on our part, which we notify users about in advance.
- the proxy does not open a specific website, including due to the high risc score. No need to create such tickets, we will ignore them. Create a ticket only if there is a technical problem (incomplete loading of pages, errors in domain identification).
- the proxy is marked as such on the checker website (whoer, ip-score, etc.). You can find answers on why so happens sometimes, in "Problems with Proxy" section.
- the proxy is considered to be blacklisted only in the spamhouse database (xbl, cbl, css). If the clean proxy turned out to be black in other lists (barracuda, etc.), we will not provide refund. The service has a checker for the most common blacklists, use it before buying a proxy (Blacklists tab). There is a small discount for spamhaus pbl, if there is pbl only, we will not provide the refund.
We do not provide refunds for a proxy which changed IP or port during operation. You can check the current IP port type in History by clicking on the VIEW - ASK REFUND button. If your IP or port changes frequently during your work, write to the ticket.
We guarantee the proxy work only in programs intended to work with the socks5 protocol, for example, Proxifier. We do not support socks4, http socks protocols, and similar. If the program does not work through socks5 - refund is not possible. In such cases, create tickets, we try to meet all the requirements only for the socks5 protocol.
In case of violation of the rules, the service has the right to block the account without returning the balance and the amount spent on account activation.
Refund from the account is possible in two cases only:
- You made a mistake when transferring Bitcoin. Refund is possible only if the transaction amount exceeds $300. The refund can take several days and will be made to the wallet where funds were received from, at the current Bitcoin rate. Contact the support service through tickets.
- The service denied servicing without explanation. The balance is refunded upon the user request, at the current Bitcoin rate.
Terms of Service
User must not:- Use one account by multiple users; share account access to other users;
- Publish purchased proxies online in places of public access, closed and open forums, indexed resources, social networks, including free or paid lists of proxies.
- Give or sell purchased proxy to third parties, services or legal organizations for any purpose.
- Use proxy for spam and any other activity, which obviously leads to proxy being blacklisted at Spamhaus xbl, cbl, css.
- Use any software that tries to steal the proxies from the service. You must not use Proxyfire. This software places your proxy on its forum to promote themselves on Google, without your knowledge. Not to be confused with Proxifier!
- Use multi-threaded software, that creates a high load on the proxy. Constantly working brutters and checkers are prohibited. In case of a heavy load on the proxy, the port and the ip will change. In this case, refund will not be possible.
- Collect information by scanners such as nmap, acunetix, etc. Scanning back-connect servers to open ports, ddos attacks, brute user passwords, search for sql xss vulnerabilities, etc. All attacks are logged and we will do an asymmetric response.
- Publish false reviews on forums.
- Create more than 5 connections to one proxy from different IP addresses. The system will consider such activities as a threat, and can disable the proxy without refund. We noticed this behavior appeared from VPN services located in the US - do not recommend using them.
- Cause any interruptions in the proxy’s functionality in order to get a refund.
- Creating a large number of knowingly false requests for refund.
Privacy policy The connection between back-connect servers and proxy is encrypted, back-connect servers are also have encrypted disks. We don’t save connection logs or traffic logs. Some domains and ports can be blocked to prevent activity that leads to the appearance of a proxy in blacklists, and other undesirable consequences. The service saves the history of purchases and payments of the user. If a malicious activity described in the “Users must not” section is detected, we have the right to monitor the connections and collect logs. We will not disclose information about our customers to anyone.
Support
Users are assistedvia the ticket system. The response to a ticket can vary from 1 to 24 hours. The number of ticket refunds is sorted by the number of purchased proxies. When creating a ticket, you must select the topic to which your issue refers. Tickets asking for refund to a specific proxy, but without proxy selected, will not be processed. In case the site is not available, use jabber support contacts - support@luxsup.su, luxsup@exploit.im
Price policy
The price of the proxy is based on its quality and origin. A clean proxy is a fresh proxy, not blacklisted and with a low proxyscore. A fresh proxy is a proxy that has not been in service for more than 3 months.
In the “socks5 proxy window”, in the SOCKS PRICE column, the “Base Price” is dependant on the source. Some proxies may have a higher base price than others. This is due that some proxies are more expensive to get.
We adjust the price, by estimating the demand and the base price. A clean fresh proxy will have a high demand.
The price of the proxy is calculated as follows: (base price + extra price) * price change (discounts for black lists).
Examples:- BUY fresh proxy, not black = 0.30 + 0.15 = 0.45
- BUY fresh proxy, not black, score <1 = 0.30 + 0.15 + -0.10 = 0.35
- BUY fresh proxy, not black = 0.90 + 0.15 = 1.05
- BUY fresh proxy, black = (0.30 + 0.15) * 0.50 = 0.225
- BUY fresh proxy, low risk (PBL) = (0.30 + 0.15) * 0.25 = 0.1125
- BUY PROXY NOT BLACK = 0.30
- BUY Proxy BLACK = 0.15
- BUY PROXY low risk = 0,075
Additional price:- Fresh proxy, added not more than 24.00 hours ago + 0.15 $
The price is not depend on the speed of the proxy nor to the DNS.